Yes, if there are any quality issues, we will take full responsibility and process an exchange or return.
For details, please check here.
If a product arrives damaged, it will be considered a defective item upon arrival. If more than three days have passed since delivery, it may not be recognized as a defective item upon arrival, so we recommend checking the contents as soon as your product arrives.

*Please note that in cases of defective items upon arrival or incorrect orders, depending on the extent of the damage, we may only be able to replace the damaged parts.

It will take approximately 2 to 14 business days from the completion of your purchase procedure.

*Completion of purchase procedure = date payment is confirmed, not the order date.

*Based on business days, we do not perform procurement or shipping on Saturdays, Sundays, or holidays.

Please note that due to recent increases in shipping volume and the impact of reduced and adjusted international flights, delivery times for products from overseas production sites may exceed 14 business days.

■Payment methods 　

・Credit cards (Mastercard, Visa, JCB, American Express)

・Convenience store payment (Familymart, Lawson, Ministop, DailyYamazaki)

・Deferred payment (Paidy)

・Pay-easy payment

・E-money (Google Pay*1, Apple Pay*2, Merpay, PayPay, au Pay)

・Bank transfer
　①GMO Aozora Net Bank
　　Corporate Sales Department 2 (Branch Code: 102)
　　Savings account: 1222148
　　Account Name: DECOHUB (D
　②Adachi Seiwa Shinkin Bank
　　Chuo Branch (Branch Code: 021)
　　Savings account: 1276934
*To identify your order, please contact cs@isole.jp before making the transfer.
*We also support corporate accounts at Sumitomo Mitsui Banking Corporation and Shinkin banks. If you have any requests or questions, please contact cs@isole.jp.

*1 Google Pay payment has a selection button at the top of the payment screen.
*2 Apple Pay payment can only be selected when using an iPhone. There is a selection button at the top of the payment screen.
*3 Some credit cards may not be supported. 　
*4 If you use convenience store payment and payment is not confirmed after two days, your order will be automatically canceled.
*5 When using convenience store payment, deferred payment (Paidy), Pay-easy payment, bank transfer, etc., separate fees may apply depending on the rules and conditions of each operating company.
*6 We apologize, but cash on delivery is not supported.

Yes, ISOLE offers a post-payment service through Paidy.

For detailed payment instructions, please refer to our dedicated guide page.

Orders are accepted 24 hours a day.
For inquiries to the store, please contact us during the hours listed below.

Business hours: 10:30-18:00

*We are closed on Sundays and public holidays.

Yes, you can click here to go to the official LINE account. Please feel free to use it.

■Business Hours: Monday - Saturday 10:30 - 18:00 (Excluding Sundays and national holidays)
*We may respond outside of the above business hours due to overtime.

Please contact us at cs@isole.jp.

*Note*
Customers using ezweb.ne.jp email addresses are frequently reporting that emails are not being received despite being sent. This is likely due to au's recommended spam filter settings classifying emails as spam. To ensure you receive our emails, please add us to your "allowed sender list" and check "always receive."

■Business Hours: Monday-Saturday 10:30-18:00 (Excluding Sundays and public holidays)
*Please note that we may respond outside of these hours due to overtime work.

We are a company registered with the National Tax Agency in Japan, and our company information can be verified on the National Tax Agency's website.

Our company's registration information and corporate number with the National Tax Agency are as follows:
[8011803004906]

You can check our corporate information through the link below:
https://www.houjin-bangou.nta.go.jp/henkorireki-johoto.html?selHouzinNo=8011803004906Although it is rare, please rest assured that in the unlikely event of an initial defect or if you receive a product different from your order, we will replace it with the same product or offer a refund.

Automated emails may not be delivered due to issues with the registered address, rejection settings, or automatic sorting settings. Please check the above and confirm that the email address you entered is correct.
Additionally, security software or email filtering software may automatically sort emails into spam folders. We apologize for the inconvenience, but please check your spam folder as well.
If you have not received an email or cannot view your order history, we will check the status of your order for you. Please contact us at cs@isole.jp.

As the item is shipped from overseas, your full name is required for customs clearance.
We will cover the customs fees, so please provide our company name to the post office as the owner information, not your own name.

*Owner: [Decohub LLC]

Please note that if you try to receive the item under your own name, the post office may reject delivery or you may be liable for the customs fees.