[Notice] Golden Week Business and Logistics Holiday Information
Thank you for your continued patronage.
We would like to inform you about our holiday schedule for inquiries and logistics during Golden Week.
■Customer Support Closure Period:
May 1, 2026 (Friday) - May 2, 2026 (Saturday)
※Closed operations: Inquiries via LINE and email
Reduced working hours: May 3 (Sunday), 4 (Monday), 5 (Tuesday)
During the closure period, responses to LINE and email inquiries may be delayed. We will respond sequentially on the reduced working days mentioned above.
We apologize for any inconvenience this may cause and appreciate your understanding.
■ Overseas Factory Closure Period:
May 1, 2026 (Friday) - May 4, 2026 (Monday)
※Closed operations: Product manufacturing, inspection, assembly, shipping, etc.
■ Partner Logistics Company Closure Period:
May 1, 2026 (Friday) - May 5, 2026 (Tuesday)
※Closed operations: Administrative processing for overseas logistics, customs procedures at overseas customs points
※Shipping for in-stock items will be closed from May 2 (Saturday) to May 5 (Tuesday); other dates will be handled as usual.
Product manufacturing, inspection, and shipping will resume sequentially from May 6, 2026 (Wednesday).
During the holidays, it may take longer than usual for products to be delivered to your address.
There may be some delays in logistics.
We sincerely apologize for any inconvenience or trouble this may cause and appreciate your understanding.
From the ISOLE Customer Support Team
Inquiries via email: cs@isole.jp
Inquiries via LINE: ISOLE LINE Official Account
