Notice of Business and Shipping Holidays During Overseas Public Holiday Period
Thank you for your continued patronage.
We would like to inform you about the holiday closure period for inquiries and logistics during the upcoming overseas holidays.
■ Customer Support Closure Period:
October 1, 2025 (Wednesday) - October 7, 2025 (Tuesday)
*Closed services: Inquiries via LINE and email
Reduced hours: 10:00 - 18:00 (October 4, 5, 7, 8)
During the closure period, responses to LINE and email inquiries may be delayed.
We will respond sequentially on the reduced-hour days mentioned above.
We apologize for any inconvenience this may cause and appreciate your understanding.
■ Overseas Factory Closure Period:
October 1, 2025 (Wednesday) - October 6, 2025 (Monday)
*Closed services: Product manufacturing, inspection, assembly, shipping, etc.
■ Partner Logistics Company Closure Period:
October 1, 2025 (Wednesday) - October 7, 2025 (Tuesday)
*Closed services: Administrative processing for international logistics, customs clearance procedures at overseas customs.
The above-mentioned suspended services will resume sequentially from October 8, 2025 (Wednesday).
※1 During the holiday period, it may not be possible to specify a delivery date due to the suspension of departures by our partner logistics company. We appreciate your understanding in advance.
※2 Products in stock at our Japanese warehouse will be shipped as usual, but orders placed between the 1st and 6th will be shipped on the 7th.
During the overseas holiday period, the arrival of ordered products may take longer than usual. There is a possibility of some logistical delays.
We apologize for any inconvenience or trouble this may cause and kindly ask for your understanding.
From the ISOLE Customer Support Team
Email inquiries: cs@isole.jp
LINE inquiries: ISOLE LINE Official Account
